Xtore-ES Manual

How does the CF work in the embedded system with the Filer?

When the user has written our program into a CF and then inserted it into the embedded system, the system will read the initial data from CF in the first installation. After that, any system updates will also update the CF content accordingly.

What are the important issues when you install the NAS for the first time?

Suppose you want to set up a server called NAS001 for the first time. By default, the system obtains the network configuration information through the DHCP server. If the DHCP server exist on the LAN, its IP Status will show DHCP. This means the NAS server has correctly received an IP address from DHCP server. Please use your mouse to double click the server NAS001 or click the Manage button. Network Filer Plus Assistant will automatically invoke the browser and connect to the server’s IP address. Start the Quick Configuration option of Storage Manager for the system, which is where the administrator can setup basic information such as server and network groups and system access.
If there is no DHCP server on the LAN or the client that executes Network Filer Plus Assistant and the NAS server do not belong to the same subnet, the IP Status column will show Unknown.
DNS helps you find the IP address of a domain name. Be sure to input the correct DNS server in the field so that the Email notices from the system can reach the administrator’s mailbox.
Make sure the client terminal you are using has successfully installed and setup the TCP/IP protocol, and is running Microsoft Internet Explorer 5.0 or higher.

What should I be aware of when I move the NAS from one network environment to another?

Please make sure that the NAS has obtained the same IP address and that the Client and Server are both in the same subnet, otherwise, the client may not be able to connect with server.

What kind of configuration is required if I want to connect multiple Filers?

If a user wants to connect multiple Filers, the local intranet must have an IP SAN to allow the different Filers to communicate with each other through Internet Protocol. The Network Filer Plus will have iSCSI support in v1.2 where the user will be able to link different Filers through the Internet or TCP/IP.

Why can’t I setup the Network Filer Plus for the first-time?

Make sure you have selected the correct server.
Make sure the server is connected to the LAN.
Make sure the server is connected to a power source and both are turned on.
Make sure the LAN still has free IP addresses.
Make sure the manually entered network settings are correct.
Make sure the client terminal you are using is running Microsoft Internet Explorer 4.0 or higher.

Why can’t I boot-up the Filer?

There are two possibilities that could cause a system reboot failure:

If the system administrator has integrated the NAS server into an NIS domain, you will not be able to reboot the NAS server if the NIS server is not available. Please make sure the NIS server is available first and then restart the NAS server.
A hard disk error could also cause a system reboot failure. Please make sure all hard disks are functioning normally. If there is bad sector or bad track found on a hard disk, please replace the hard disk with a new one.  If you need a Great Garmin GPS Unit For Your Car then take a look at this website in more detail.

Do I need an extra File Server if I use the Network Filer Plus?

The Network Filer Plus provides an ease-of-use data sharing environment. Through a simple Peer-to-Peer structure, users need only the basic equipment to use the Network Filer Plus (for example: Cat 5 cable, Ethernet adapters, and an Ethernet hub or crossover cable). The Network Filer Plus provides shared storage space only. There are no built in print services, Internet gateways, or other functions provided on a full network file server.

Does the Network Filer Plus support both 110/220V power supplies?

Yes, the Network Filer Plus was originally designed to support both 110/220 voltages and 50/60 Hz line frequencies. When the power core is connected, the Filer will automatically detect the external voltage and frequency. As long as the power supply is standard, the Network Filer Plus will support it.

How much data is a Network Filer Plus able to store?

It depends on the HDD size and the particular RAID level that user has chosen. For example, if using RAID 0 and there are 8 160GB HDDs installed, the maximum data the Filer will be able to store is 160×8=1280GB. However, there is a size limitation for a single volume (1 TB) and that means the RAID 0 volume would only be able to carry 960GB.

Does the Network Filer Plus support the use of UPS systems?

Currently the UPS support is based on the selection of partnerships (for example, APC is one partner and we support their UPS). After users logon to the Filer, choose Toolkit->UPS Management to enter the UPS configuration page to control settings such as: preset detect period, delay time, UPS message control, battery status, etc.

Can I make a separate partition on a HDD that will be installed in a Network Filer Plus?

All HDDs installed in the Filer will be accumulated based on its actual size. Any pre-partitioned HDDs will not be able to be part of the system. However, users could manage the disk space through Volume creation and Share Folder control, which provides increased flexibility.

What is the maximum number of HDDs and volumes supported by the Filer?

Due to Hardware limits, the Filer is able to support up to 8 HDDs and the maximum number of volumes allowed is calculated as: (number of HDDs) x 1.5, which has an upper limit of 12 volumes. However, the Filer may display an error message when the system does not have enough Buffers, which may slightly lower the maximums.

Are there any HDD compatibility issues with the Network Filer Plus?

NAS has used the most advanced data processing techniques and was able to double the processing speed from an original 24 bits to 48 bits. As long as the hardware structure is defined, NAS will be able to support it with no further changes to its Spec.

What are the reserved system Account, Group and Share names?

The 12 reserved Account names are: Root, Guest, Bin, Bind, Daemon, Kmem, Nobody, Operator, Pop, Tty, Uucp, Xten.
The 18 reserved Group names are: Admins, Guests, Users, Bin, Bind, Daemon, Dialer, Kmem, Mail, Network, Nobody, Nogroup, Operator, Sys, Tty, Uucp, Wheel, Xten.
The 3 reserved Share names are: Global, Homes, PublicX (where X=1,2,3…….)

Why is the System Administrator allowed to set “0”as a user quota during Security setup?

Check if the network settings of the NAS server are correct and make sure that the IP of the NAS server does not conflict with those of other servers on the LAN.
Make sure the Windows client has correctly installed/set up TCP/IP.
Make sure the NAS server and the client computer that runs Microsoft IE can be connected through physical network medium (e.g. hub, switch, etc.) and in the same subnet.
Make sure that the browser is IE 5.0 or above and it can connect to other servers in the network.
Try typing the server name of the NAS server in the address field of IE.
Try typing the IP address of the NAS server in the address field of IE.
Try restoring the IE settings to defaults and try again.
Try restarting the server.

What does the “Netgroup” column do in the “NFS Privilege” settings page?

When a user is configuring the “NFS Privilege” settings, please make sure the particular machine has created the Netgroup on the NIS Domain. By doing this, the user will be able to see the “Netgroup”column on the “NFS Privilege” settings page. If the user does not see the “Netgroup” column, it is because the column is not required and “hidden” to avoid user confusion.

Is there any other way to enter the system administration page if the administrator has forgotten the ID & Password?

If system administrator forgets his/her ID and Password, re-installation and picking a new ID and Password is the only way to access the NAS again. For security issue, the Network Filer Plus does not allow the administrator to restore his/her ID and Password.

When the NAS is going to reboot, is there any alert sent to the user?

Under normal circumstances, the system will trigger an alert message email to all users when the system is going to close. However, if the administrator did the shut down manually, the system will be offline in just a few seconds and all user connections will be terminated.

Is there a size limitation on the NASsolution OS?

Theoretically there is no size limitation on the Network Filer Plus . However, most existing File Systems have there own limits for a single volume. (For example, the WINDOWS File System has a maximum of 1 TB that can be stored in a single volume.) As long as the user creates the volume in compliance with size allowances of the chosen File System, the Network Filer Plus will be able to support it.

How does using an ACL benefit the Network Filer Plus ?

With ACL support enabled, the Network Filer Plus can help increase security as it operates by allowing selective use of services. An Access Control List is the usual means by which access to, and denial of , services is controlled. It is simply a list of services available and the associated hosts permitted to use the service. As such, the System Administrator can control all available services and assigned the access rights to meet user requirements.

Why can’t the user’s account on the local machine connect to the Storage Manager?

The possible reasons include:

The account was originally a Windows PDC account. Please make sure the system administrator did not setup a password when adding it to the local accounts.
If the client platform is using a language different from the one used on the Storage Manager, the client might be reading random codes when using the system. The system administrator has to re-set the languages on the Storage Manager so that they are readable by the client.
The user may not be able to launch the Storage Manager via the Network Filer Plus Assistant if he has installed a browser other than IE (e.g. Netscape) and uninstalled it. We suggest that you use a computer that has not had a browser installed and then uninstalled.

Does a Network Filer Plus require local administration or software?

Not necessary. A Network Filer Plus only requires a console with basic input and output to perform all setup and administration. All the system related configuration and setting could be done remotely, no extra terminal or human resources are needed.

Why do square boxes appear on the Security Access page?

When using version 4.05 of the Netscape Navigator on an Apple Macintosh computer, some spaces appear as square boxes on the Security share access page. (This has no effect on functionality) NAS recommends that you upgrade your Web browser to either Netscape Communicator (Version 4.0 or higher) or Microsoft Internet Explorer (Version 4.0 or higher).

Why do I get the same configuration page even after I’ve updated it?

If your web browser is one of the older ones (below version 4.0), the browser may fail to refresh Network Filer Plus Web configuration pages. NAS recommends that you upgrade your Web browser to either Netscape Communicator (Version 4.0 or higher) or Microsoft Internet Explorer (Version 4.0 or higher).

When creating Groups, what are the setup concerns?

There are several point to be addressed when a user is creating a group:Group names are not case sensitive and can contain letters, numbers, dots, underscores and the minus sign. Other than that, all particular signs and spaces are not allowed to be part of the group name. The length cannot exceed 15 letters and the first character must be a letter, number, dot or underscore.

Why can’t I connect to the Filer from Linux? Is there any configuration that needs to be done?

Every RedHat Linux platform after version 6.3 has an extra Firewall installed. The Firewall is set to block all Internet activities. When finished the installation, please go to the Linux Console and do the following: key in ”Setup”->system configuration page->”Firewall Configuration”. You will now be able to setup the Access level of the Firewall. You should enter ”Customize” to adjust the allowed Connection Type for the access level and will now be able to connect the Filer.

Why can’t I connect to the server on a UNIX platform?

Please make sure your system has all the network settings configured correctly, especially the DNS and DHCP settings. Also log on to the Filer Assistant and make sure the Server Name, Domain Name, and DNS Server have been correctly specified, see the “Server Configuration-> Basic Configuration”page. Next, make sure LAN 1 and LAN 2 are accurately setup and if all these steps are completed, you should be able to connect to the server without any problems.

Why does the Filer sometimes fail to load images when I shift from page to page?

When using an older version browser to browse, you may sometimes notice that a page from the Network Filer Plus Web-based Administration utility loads only the text, using generic icons in place of the images that would normally appear. This will happen more often with versions of the MacOS prior to 8.0. Our testing indicates that this is caused by running too many programs simultaneously, especially those applications which are dealing with Multimedia or Graphic files. Quitting one or more programs is likely to resolve this issue.

Why can’t I open a Mac file that has been moved by a PC?

Mac files have both data and resource forks. The resource fork is the part of the file that indicates which application created it, and other information the Mac needs to be able to open the file. A PC system does not understand these resource forks so if you move an individual file created by a Mac with a PC, the resource fork is not moved with it making the file inaccessible from a Mac. If you move an entire subdirectory created with a Mac using a PC, then the resource forks for the files are preserved due to a difference in how the OS interprets the command to move everything instead of a single file. Please read the Release Notes for any additional information on Mac support.

When using Windows, why does the Filer displays a total capacity of only 2GB when I have actually have 20GB?

Some Windows 95 and 98 clients are unable to recognize free space in excess of 2 gigabytes due to a protocol limitation. For example, some clients will show 2 gigabytes of free space on a newly formatted 10-gigabyteNetwork Filer Plus . This occurs both with Microsoft networking and Novell networking, however is only an error in the display of the free space. All clients can still use all the available disk space (10 gigabytes in the previous example). Use the Network Filer Plus Web based administrator utility if you need to determine how much free space you have on a drive. This information is displayed on the View Disk Status page. Microsoft has documented this issue as a problem with their OS in the Microsoft Knowledge Base.

What is the function of the Data Replicator?

To provide tag management functions, tagging the most recent version and saving up to twenty tags that allow users to have version control.
Monitor file folders of Windows clients and perform immediate backups of selected folders to the Network Filer Plus when changes are made.
If a user constantly changed very large file, the automatic backup feature could cause the system to become overloaded. Users can ignore the monitor function and backup those files manually in order to gain system effectiveness.
Users can apply File Filtering to ignore certain files (for example, .bkp files for Windows clients). For more information on Truck GPS Units see this website.

Why am I not able to delete certain files from the NAS?

For Windows clients, if the administrator sets a single-byte language (code page) such as English or Multilingual, an error will occur when the client attempts to save double-byte files or folder names (e.g. Traditional Chinese) on the NAS server. Once saved, some of these files will not be able to be deleted. In this case, the system administrator must use the Server Configuration->Language Setup to change the code page to double-byte encoding, only then can the files be properly accessed and deleted.

What happens when a disk drive fails?

In a non-RAID system there are no inherent safety measures, if any hard disk (except the primary one) is damaged, all data in that hard disk will be lost. You will have to shut down the server, remove the hard disk, replace it with a new one, and reboot. The system will register this hard disk as a new non-RAID hard disk. If the primary hard disk fails, the system will not be able to boot and you will need to send the server back to the manufacturer for repairs. All the data on the server will probably be lost.

In a RAID 0 system, the system will fail completely if one hard disk is damaged. Again, you will have to send the system back for repairs and all the data will be lost.

In a RAID 1 or RAID 5 system, the failure of any hard disk in the system will be reported on the Storage Manager’s System Information Status page. A notification will be sent to the system administrator, who will only need to remove the broken disk (without having to power down the system), and replace it with a new one. The system will automatically restore the data on the new hard disk and client access will not be compromised during the rebuild phase.

What should I do when E-mail notifications not received?

If you don’t receive e-mail notifications from the server, go to the Storage Manager, System Information?log?System Log, and check the messages in the log. The following error messages refers to undelivered mail notifications:

Cannot resolve the host address:XXXXXX,Error Code:XXX
This message indicates that the DNS server could not verify the SMTP server name you provided. This may be due to one of the following reasons: DNS entry error, DNS server powered down, incorrect domain name, and incorrect SMTP server.
Cannot connect to host:XXX (xxx.xxx.xxx.xxx)
This message indicates that the system could not connect to the SMTP server, the possible reasons are: the network connection is broken, the SMTP server is unavailable, or the SMTP server rejected the message. Please contact the System Administrator or change your mailing path to the reserve mail server.
Mail server connection failed
This message indicates that the SMTP server has timed out and did not responded within 30 seconds. Verify that the SMTP server is working properly.
Send mail error:XXX
This message indicates an unknown mail error. Note the error code and contact the system manufacturer’s representative.
Cannot create socket resource
This message indicates that the system has insufficient resources to execute the mail send operation. Reboot the server to correct the problem.

What should I do when a client fails to access the NAS server?

If a Windows/UNIX/Novell/Apple client cannot access the server, please confirm the following:

Check to see if the Network Setup in the Storage Manager is correctly configured.
If the NAS server has been added to a UNIX NIS domain, please confirm that the UNIX NIS server is still functioning normally.
Check to see if there are any hosts on the network using the same IP or server name as the NAS server. If there are, correct the situation as soon as possible.
When a Windows 2000 client cannot access privileged files, it could be because the client was logged in as a guest due to the wrong account name being entered when logging on to the NAS server. Please log out of the server and log in again.
Network Filer Plus will only allow a maximum of 512 clients to log onto the network at the same time. Users may have to wait a moment before trying to reconnect.
If users have added the NAS server into a Windows domain, please check that the Windows PDC is operating normally and the NAS server account still exists in the PDC. The system administrator can try to recreate the NAS server account in PDC and add the server into the Windows domain in Storage Manager.
If all the above settings are correct, please reboot the NAS server.

Why I cannot use Internet Explorer to connect to NAS Server?

Check if the network settings of the NAS server are correct and make sure that the IP of the NAS server does not conflict with those of other servers on the LAN.
Make sure the Windows client has correctly installed/set up TCP/IP.
Make sure the NAS server and the client computer that runs Microsoft IE can be connected through physical network medium (e.g. hub, switch, etc.) and in the same subnet.
Make sure that the browser is IE 5.0 or above and it can connect to other servers in the network.
Try typing the server name of the NAS server in the address field of IE.
Try typing the IP address of the NAS server in the address field of IE.
Try restoring the IE settings to defaults and try again.
Try restarting the server.

What is iSCSI?

iSCSI is a young technology that promises simpler networks and lower costs because it’s based on the much more common Internet Protocol (IP). The key to this technology is the ability to speed up IP—specifically, the TCP/IP processing that packages data to be sent on the network. It supports Windows, Linux, Apple, and Novell platforms and has a lower cost than its rival – SAN. SAN is used with high-end networking equipment based on Fiber Channel, an expensive and complicated but functioning and improving networking standard. To a certain extent, the two technologies are appropriate for different uses but because fundamentally they do the same job, hardware and software makers as well as customers must bet one way or the other or accommodate both.  See more information here.

What is the JFS (Journaling File System)?

Most modern File Systems use journaling techniques borrowed from the database world to improve crash recovery. Disk transactions are written sequentially to an area of disk called the journal or log before being written to their final locations within the File System.
Implementations vary in terms of what data is written to the log. Some implementations write only the File System metadata, while others record all writes to the journal.

What is File Locking? Is the Network Filer Plus able to support File Locking?

File Locking is a file level security mechanism which bans the access rights for unauthorized users preventing them from accessing files. The current Filer version can only control share level security and will have similar functions at the file level in the next release.

What is NAS(Network Attached Storage)?

This refers to storage (usually disk but possibly tapes or memory) attached to and distributed (shared) over a network. Usually the environment of a NAS is such that many computers share a lot of data in order to increase security while reducing maintenance and data management costs.

What is File Fragmentation?

When you save a file to your hard disk, the operating system will try and store the complete content of the file to the same section of the hard disk. When the disk starts to become full, this goal becomes impossible to achieve and the operating system splits the contents of the file over different section of the disk. The file become fragmented and we call this File Fragmentation. When a user tries to access this file, an extra process is needed in order to gather the file fragments and join them to form the complete file.

What is Storage Over IP?

Storage over IP uses the mainly standardized IP-Base protocol to connect to different storage devices and allow those devices to run under DAS, NAS, or SAN Infrastructures. The management of the network storage systems will allow the user to use End-to-End, Virtualization or Aggregation.

What are the benefits of NDMP (Network Data Management Protocol)?

With NDMP, network congestion is minimized because the data path and control path are separated. Backups can occur locally from the file server directly to the tape drives, while management can occur from a centralized location. Furthermore, NDMP is an open-standard protocol promoted and supported by Server vendors, Backup software vendors, and Backup device vendors.

What is a SAN Gateway?

A SAN is a high performance and dedicated network storage subsystem that is connected to the backend of a server. A SAN Gateway liberates the devices, so they are not on any one particular server bus, and attaches them directly to the system network via network processors. The result is that SAN architecture makes all storage devices accessible to all servers on the network. However, to build up a SAN requires that Fiber Channel be used as the main structure, effectively making the cost considerably expensive. Regardless, many people believe that the SAN will become the standard Enterprise-wide network storage solution.

What is NIS?

NIS is one of the Client/Server protocols developed by Sun Microsystems and is also referred to as Yellow Pages (YP). UNIX administrators to manage databases that are distributed across a network commonly use this service. Sun Microsystems authorizes this protocol to almost all the Unix system developers.

What are the differences between the Network Filer Plus and other existing products?

The Network Filer Plus supports IDE HDD HOT SWAP.
The Network Filer Plus supports Multi-languages.
The Network Filer Plus supports RAID HOT SPARE in order to achieve on-line data re-building and avoid system Down Time.
The Network Filer Plus supports Network Trunking and Failover. When one of the Ethernet cards is down, the system will enable the backup Ethernet card to avoid disconnection.
The Network Filer Plus offers cross platform support. (Windows/UNIX/Apple/Novell…..etc.)
The Network Filer Plus supports all RAID and non-RAID standards.

What does RAID mean?

RAID is the abbreviation of the acronym “Redundant Array of Independent Disks”. A grouping of standard disk drives together with a RAID controller is used to create a storage device that acts as one disk to provide performance beyond that available from an individual disk. Primarily designed for operation with computers, RAID can offer very high capacity, fast data transfer rates, and much-increased security of data. The latter is achieved through disk redundancy so that disk errors or failures can be detected and corrected.

 

 

For solution providers that want to create their own name brand NAS products or use ours, we have the answer. These ready to integrate storage enclosures offer the same features and functionality as our integrated solutions with the added benefit of being totally customizable by the solution provider. Available in bare bones and white box configurations, solution providers now have the flexibility to create configurations meet specific needs and requirements for each customer. White box products are only available to Xtore qualified solution providers. Contact us to find out about our channel program and how to become a qualified solution provider now.

Customer Support Information
1) If equipment was purchased from a dealer, distributor, or reseller, contact the seller for service.
2) Check the support section of our website at www.xtore-es.com
3) Email Xtore Technical Support at: support@xtore-es.com
4) Contact Customer Support toll free during normal business hours (M-F 9AM-6PM PST).

USA Headquarters:
Xtore Extreme Storage
17970 E. Ajax Circle
City of Industry, CA 91748 USA
Toll Free: 866-986-7337 Fax: 626-581-4320
Warranty and Repair Policy
XTORE Extreme Storage warrants that its products sold in the USA will be free from defects in material and workmanship for the period of three years (3) from the date of shipment F.O.B City of Industry, CA, excluding hard drives which will be covered for a warranty period of one (1) year. Custom and OEM products are not covered by this warranty and must be provisioned for separately. The liability of XTORE Extreme Storage under this warranty is limited to replacing, repairing, or issuing credit (at XTORE’s discretion) for any devices which are returned by the purchaser during such period provided that (a) XTORE is promptly notified in writing upon discovery of such defects by purchaser, (b) the defective unit is returned to XTORE, transportation charges prepaid by purchaser, and (c) XTORE’s examination of such unit discloses to its satisfaction that such defects have not been caused by normal wear, misuse, neglect, improper installation, repair, alteration or accident. Equipment, accessories, disk drives, and similar items not manufactured by XTORE are subject only to adjustments as can be obtained from the original supplier by XTORE. In no event shall XTORE be liable to purchaser for indirect or consequential damages of any kind.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EXCEPT AS TO TITLE.

Any warranty or service returns must be accompanied by an approved Return Materials Authorization number to ensure prompt handling and processing. Contact Xtore customer support for the appropriate RMA form and RMA requirements.

Disclaimers of Warranty and Limitations or Remedy XTORE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY EXCEPT AS PROVIDED IN THIS WARRANTY POLICY. XTORE (ON ITS OWN BEHALF AND ON BEHALF OF ANY OF ITS AGENTS) DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. XTORE WILL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. YOUR SOLE REMEDY, AND XTORE’S SOLE OBLIGATION, WITH RESPECT TO ANY PRODUCT DEFECTS OR FAILURES (REGARDLESS OF WHETHER YOUR CLAIM IS ASSERTED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) SHALL BE (AT XTORE’S SOLE OPTION) REPAIR, REPLACEMENT OR REFUND OF THE PRICE PAID.

This warranty does not cover the upgrade of components including controller, CPU, memory, chipset, or other part of the product that may have changed since the original purchase of the product. For product upgrades, contact an Xtore sales representative for purchasing information. If we are not able to replace the product because it has been discontinued or is not available, we will replace it with a comparable product.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
RMA Policy
This RMA policy applies to the return of Xtore products only. Unexpected deliveries that are not marked clearly with an RMA number on the outside of the packaging will be refused. Xtore maintains the right at its sole discretion to decide whether to repair, credit, refund, or replace the returned product. All RMA’s numbers are valid for 30 days from the date of issue.

If equipment to be repaired was purchased from a retail, distributor, or reseller channel, contact the seller for service. If the product was purchased directly from XTORE, please note the following:

Repairs, in-warranty:
In-warranty repairs of XTORE components are made within ten (10) working days from arrival at XTORE at NO CHARGE to the purchaser for analysis, labor or parts. Due to component availability, the recommended lead time of ten (10) days may vary. Allow up to two weeks for major component replacements. The customer is responsible for freight charges to Xtore. Xtore will pay for return freight charges via ground delivery for RMA’s shipping within the domestic United States. The customer is responsible for return freight charges for RMA’s shipping outside the domestic United States, or for any other delivery method than ground delivery.

Repairs, out-of-warranty:
Out-of-warranty repairs of XTORE components are “best effort” from receipt at XTORE, and charges for parts, labor and shipping will apply. Contact your Xtore Sales Representative for the most current rate information and repair estimates. Xtore will provide an estimate of the charges before any repair work is done however a failure analysis test and analysis charges may be applied before an estimate for repair is provided. Out of warranty products are not accepted for refund, credit or replacement.

NTF (No Trouble Found):
All products returned for repair that are determined to be NTF (No Trouble Found), will be charged a minimal failure analysis fee. Contact the RMA department Supervisor for the most current rate information. The customer is responsible for freight charges to and from Xtore. For in-warranty returns, Xtore will pay for return freight charges via ground delivery for RMA’s shipping within the domestic United States. The customer is responsible for return freight charges for RMA’s shipping outside the domestic United States, or for any other delivery method than ground delivery. For out-of-warranty returns, the customer is responsible for freight charges from Xtore.

Quotes/Estimates
A labor and parts estimate will be provided prior to executing any work for out-of-warranty repairs.

Invoicing
Upon completion of the services required an invoice will be issued stating charges when charges are applicable (out-of-warranty and NTF).

Shipping
Freight charges are applied based on the type of return (in-warranty or out-of-warranty). Refer to the applicable RMA policy for specific details. Please mark the RMA # on every shipping label. All returned products must have the RMA number marked or the return will be refused.

Foreign and Canadian Returns
No UPS Ground shipment shall be accepted.

Packaging
Xtore ships products with complete packaging to protect against shipping damage. Returned products must be shipped using the original Xtore packaging. Any products returned without the original packaging will be treated as an out-of-warranty repair. Xtore will not ship out-of-warranty repairs back until new and original packaging material is purchased for the return shipment.

Missing Parts
Claims for incomplete or missing accessories must be made within 10 days from receipt of the returned merchandise.

Credit / Refund Policy
Requests for credit or refund are subject to approval and must be made within 30 days from the date of invoice. A 20% restocking fee based on the invoiced amount will apply. Units returned for credit or refund must be in new or unopened condition. After 30 days, a 30% restocking fee based on the invoiced amount will apply. NO CREDIT/ REFUND ARE ALLOWED AFTER 45 DAYS.

DOA units must be reported to Xtore within ten working days of receipt or the product will be considered as out-of-warranty. All returns showing signs of modification will be considered as out-of-warranty products. Units showing any sign of modification do not have the option for credit or refund.

A 20% restocking fee shall also be applied to returns for credit made without original packaging and complete accessories.

OEM/Custom Return Credit
OEM and custom parts are not eligible for credit or refund unless a separate agreement/contract supercedes or amends this policy.

RMA Procedure
An RMA request form must be filled out to obtain approval and an RMA number within the United States and Canada prior to returning any product to Xtore. An RMA number will be issued within 24 hours upon receipt of a completed request form.

To obtain an RMA form, use any of the following options:

Check the support section of the website at www.xtore-es.com for a downloadable RMA request form. Instructions are included
Send an e-mail to rma@xtore-es.com with, ‘RMA FORM REQUEST’ in the subject line.
Call 626-956-0040 and ask for the RMA department.
Send a request by fax to 626-581-4320, ATTN: RMA FORM REQUEST.
Send a self-addressed stamped envelope along with a request for an RMA form by mail to the following address:
Xtore Extreme Storage
Attn: RMA Form Request
17970 E. Ajax Circle
City of Industry,CA 91748
An RMA form will be mailed back to you. Allow additional delays for processing and mail delivery.

The RMA request form requires the following information to be provided:

Invoice Date
Invoice Number
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A copy of the original invoice must be sent via e-mail, fax, or mailed along with the RMA request form.
Purchase Order. Only required for advanced or cross-shipment replacements.

Shipment Instructions
One an RMA number has been issued, mark the RMA number on every shipping label and return the product prepaid to:
XTORE Extreme Storage
ATTN: RMA#
17970 E. Ajax Circle City of Industry, CA 91748

XTORE steps up storage capacity with introduction of 1.6 terabyte NAS in 1U

City of Industry, Calif., – Xtore Extreme Storage announced today the introduction of the NASolution™ XT-NS16TBR, a 1U size NAS storage subsystem configured to store up to 1.6 terabytes of data safely. The XT-NS16TBR is now the world’s most dense capacity NAS storage subsystem and holds the largest amount of storage in the smallest amount of rack cabinet space. The subsystems are slated to ship before the end of 2002 at an anticipated MSRP of $16,999 US and will be available through Xtore channels worldwide.

NASolution™ products range from 240GB to 640GB in a desktop tower or 1U rack-mount and from 960GB to 1.6 terabytes in a 1U rack-mount form factor. Standard redundancy features in all models include dual hot-swap power supplies, dual fail-over Ethernet connections, and hot-swap hard drives to ensure year round data access and online availability.

This is the second time in 2002 that Xtore has released groundbreaking storage products. Earlier this year at the Spring Networld+Interop show in Las Vegas, NV, USA, the XT-NS1TBR was unveiled and took home a runner up award for the best of show contest. The XT-NS1TBR was formerly the largest capacity available in a 1U rack-mount form factor storing up to 1.28 terabytes of data safely with an MSRP of $12,999 US.

“We are very exited to announce higher capacity systems that continue to maintain our rich feature set. Data safety is important to anyone using a computer and we believe that safe data storage should not just be available to those who can afford higher end systems. Our focus has been to improve the level of safety and security in our storage products and still provide the same efficiency, availability, and redundancy that is seen in higher end systems. Just thinking about losing all the data on your system is a scary thought. There are so many reasons how data loss and destruction can happen including sources such as viruses, hackers, or even a random system failure. The question is not if something like this will happen – it’s a question of when it will happen. We want people to know that our products are a worthwhile investment and are designed to alleviate those concerns,” explains Brian Cipponeri, Director of Business Development at Xtore, USA.

Xtore welcomes all inquiries about storage and storage products. Please take a tour of the Xtore online demonstration at this.

 

Xtore’s new USTOR 1U Storage Subsystems use Combined Technology from Xtore and Accusys

City of Industry, –Xtore Extreme Storage announces today that
the USTOR™ series of slim 1U white box storage enclosures will be shipping in May. USTOR™ slim storage systems are designed to use ATA hard drives to hold tremendous storage capacities of up to two terabytes in a single ‘U’ (1.75″ high) of cabinet space creating the most compact and cost effective storage solution available. Xtore is a leading manufacturer of storage enclosures and controllers for solution providers and OEMs.

This exclusive design by Xtore features technology from Accusys, a designer and manufacturer of storage RAID controllers, that allows low cost ATA hard drives to be combined into a single storage volume for connection to any off-the-shelf SCSI or Fibre Channel host system to add additional storage capacity. The USTOR also features fully redundant power supplies, hot swap drive bays, RAID 0,1,0+1, 3, 5 or JBOD configurations, 3-year limited warranty and an optional Ethernet management interface and software for remote management and support.  See more information about car navigation devices here.

Brian Cipponeri, Director of Business Development for Xtore in the USA comments, ‘Ideally, several servers can all be interconnected to a single USTOR rack mount in a SAN environment to allow sharing of storage resources for small to medium business applications’.

This new generation of storage enclosures delivers a strong offering for solution providers that demand more compact and affordable storage. Existing storage array’s that take 1U to 4U or more of computer cabinet space can be removed and upgraded to a USTOR storage array without forfeiting any additional cabinet space because each USTOR is only 1U high. Connectors are included to connect additional storage arrays to the USTOR for easy expansion as storage needs grow.

Xtore has a white box channel program designed for solution providers, VARs and system builders that allows the solution providers to easily provide value added integration and support services along with the product. USTOR products are sold in several different configurations and without hard drives, allowing the solution provider to install their hard drive brand of choice depending on their customers needs.

About Xtore

Xtore Extreme Storage is a manufacturer of high reliability storage enclosures for solution providers and OEMs. Open systems storage solution designs support SAN, NAS, JBOD and RAID configurations for applications including video, audio, database warehousing, and backup. Xtore has offices worldwide in the USA, Asia and Europe. The company’s corporate headquarters are located at 17970 E. Ajax Circle, City of Industry,

About Accusys

Founded in 1995, Accusys is the worldwide leader in design, manufacturing and marketing of full series of RAID Controllers. It developed the world’s first SCSI to Fibre Channel IDE RAID controller in 1995, and it continues to hold most of the worldwide market share for this technology.

For the latest information and product specifications regarding Xtore Extreme Storage, please contact your local sales office or the Corporate Headquarters. Xtore, Xtore Extreme Storage and USTOR are trademarks or registered trademarks of Xtore Extreme Storage. Other trademarks may be the property of their respective owners.

XTORE Introduces the USTOR Entry Level

USTOR NAS are the second generation of ATA to Ethernet network attached storage enclosures from Xtore and will begin shipping in mid-August. The USTOR NAS product designs are upgraded versions of the first generation NASolution™ NAS products from Xtore that have been shipping since late 2001. The USTOR line provides equivalent products to the NASolution series including a 4-bay desktop tower (US-0040), 4-bay 1U 19” rack mount (US-1040), and 8-bay 1U 19” rack mount (US-1080). The first generation of NASolution NAS products from Xtore will be officially phased out later this year at the end of October. See more information about gaming mouses and mouse pad’s here.

The USTOR NAS line uses an updated hardware platform to support RAID levels 0, 1, 5, 5+1, hot-swap power supplies and hard drives, two 1Gb/s Ethernet ports, one 10/100 Ethernet port, and 256MB RAM. Xtore NAS O/S version 2.0 will be pre-installed on the units and adds a significant amount of new software features including support for up to more than 20 thousand users, ACL, ADS, server less share-to-share volume replication and disk bad sector reallocation.

The USTOR is sold complete except for hard drives, allowing system integrators and solution providers to custom build configurations depending on their specific requirements. Any brand one-inch height 3.5” parallel ATA hard drive is supported. The US-1040 4-bay models support up to one Terabyte of total capacity per unit using four 250GB hard drives and the US-1080 8-bay models support up to two Terabytes of total capacity pet unit using eight 250GB hard drives.

USTOR NAS can be plugged into any standard 10/100/1000 Ethernet network environment including Windows, UNIX, Apple, or Novell. It can provide a reliable shared network storage space where users can share files and it can also be used as a backup storage array as an alternative or supplement to tape backup along with many other applications. For additional information and inquiries please contact us using the contact information provided below.

Xtore’s White Box NAS family was awarded the ‘Ultimate Storage 2003’ award by CRN. The award was presented at CRN’s Tech Builder Xchange event in San Diego, California on May 9th and was presented by Marc Spiwak, Technical Editor at the CRN Test Center.

Marc commented, ‘Xtore’s White Box NAS products provide a higher end solution than entry level NAS products by having hot-swap power and hard drives plus they fit into the channel model exceptionally well. The design allows integrators to easily value add other components including hard drives’.

The Director of Business Development at Xtore, Brian Cipponeri, was present to accept the award and spoke briefly about some of the unique things that put Xtore ahead in the market. They included patent pending technology that allow the white boxes to support any brand hard drive, a blank area on the product where integrators can install their own product logo label, and Xtore’s commitment to the channel.

About Xtore

Xtore Extreme Storage is a manufacturer of high reliability storage enclosures for solution providers and OEMs. Open systems storage solution designs support SAN, NAS, JBOD and RAID configurations for applications including video, audio, database warehousing, and backup. Xtore has offices worldwide in the USA, Asia and Europe. The company’s corporate headquarters are located. Web site: www.XTORE-ES.com.

XD 100 SATA,ATA and SCSI Series

Quickly add 240gb to 2 terabytes of shared storage on to any compatible Microsoft Windows, UNIX, Apple Macintosh, or Novell Network. The XN 400/1000 NAS Series provides full fault tolerant features including RAID, multiple volume creation, user security, dual Ethernet connections, and hot-swap power supplies plus hard drives. Ideal for keeping database files, backups and other information accessible on the network at all times and protected from failure. Full setup and maintenance can be performed over the network using any standard Internet browser. Easy to use, this product is designed for plug and play operations.

XD 1000 SATA Series is the intelligent direct attached RAID storage solution. Engineered with high fault resistance features, these rack-mount storage subsystems includ dual 2 Gb/s Fibre Channel host connections for direct server or SAN connectivity. The RAID controller provides additional data protection and can aggregate the hard drives into high performance RAID configurations for intense applications such as imaging, video, audio, centralized storage, database serving and more.

XD 1000 ATA Series RAID solutions are fault-tolerant,1U Direct Attached Storage (DAS) white box subsystems designed for solution providers and system integrators. Integrate hard drives to provide capacity ranges from 160GB up to 2 Terabytes in a 1U cabinet space. XD 1000 ATA Series RAID storage is open systems and compatible with any standard Fibre Channel host interface.The built-in hardware RAID controller provides high-end performance and availability plus optional remote service monitoring capability to keep data safe and online at all times.

XD 1000 SCSI Series is the intelligent direct attached RAID storage solution. Engineered with high fault resilience features, these rack-mount storage subsystems include dual Ultra 160/320 SCSI host connections for direct server or SAN connectivity. The RAID controller provides additional data protection and can aggregate the hard drives into high
performance RAID configurations for intense applications such as imaging, video, audio, centralized storage, database serving and more.
Twelve (2U ) or sixteen (3U) or Ultra 320 SCSI drives are supported in hot swap cable-less drive canisters. On-line RAID expansion provides scalability in rapid growth environments and allows additional drives to be added without powering down the subsystem.

XN 100 WSS Series

The XN 100 Windows Storage Server (WSS) Tower Series was designed with needs of small and medium businesses in mind, but is also scalable to meet large enterprise demands. The XN 100 WSS Tower Series connects users with their data across any network, which akes document sharing convenient, fast and secure. The XN 100 Windows Storage Serve has more advanced features than traditional file servers, whith allow users to consolidate data into a single and alleviate the need for multiple client license fees.

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XN 100 WSS Series
XN-004S-T1S
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Key Features

High Avallability-The XN 100 WSS Tower Series was desingned to be fully redundant. the redundant components are hot swappable for easy maintenance without shutting down the system. Bios and OS partition failover are also supported with a watchdog timer. Depending on performance, capacity and fault tolerance, multiple volumes of RAID can be configured to suit higher redundancy needs.

Consolidation-Xtore provides heterogeneous platform support to allow data to be shared among Windows, UNIX/LINUX, Macintosh and Netware clients with multilingual support. Multiple file servers can be consolidated to reduce system complexity which can significantly reduce support costs.

Performance-To serve data quickly over the network, the XN 100 WSS Tower Series features dual gigabit ethernet ports with built-in failover and load balancing. A built-in PCI-X high speed bus reduces I/O bottlenecks. Depending on the system configuration, various caches can be tuned for best performance.

XN 1000 WSS

The XN 1000 Windows Storage Server (WSS) Series was designed with the needs of small and medium businesses in mind, but is also scalable to meet large enterprise demands. The XN 1000 WSS Series connects users with their data across any network, which makes document sharing convenient, fast and secure.

The system can be managed easily via a built-in interface that is accessible from any local browser. A front LCD control panel provides status of the system and also allows for simple configuration. The XN 1000 WSS Series can be set up by an average user within 20 minutes.

The XN 1000 WSS Series has more advanced features than traditional file servers, which allow users to consolidate data into a single system and alleviate the need for multiple client license fees.

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XN 1000 WSS
1U 4-bay
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Where to Buy
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Key Features

High Availability -The XN 1000 WSS Series was designed to be fully
redundant. The redundant components are hot swappable for easy
maintenance without shutting down the system. BIOS and OS partition
failover are also supported with a watchdog timer. Depending on
performance, capacity and fault tolerance, multiple volumes of RAID can
be configured to suit higher redundancy needs.

Consolidation – Xtore provides heterogeneous platform support to allow
data to be shared among Windows, UNIX/LINUX, Macintosh and Netware
clients with multilingual support. Multiple file servers can be
consolidated to reduce system complexity which can significantly reduce support costs.

Performance – To serve data quickly over the network, the XN 1000 WSS Series features dual gigabit Ethernet ports with built-in failover and
load balancing. A built-in PCI-X high speed bus reduces I/O bottlenecks. Depending on the system configuration, various caches can be tuned for best performance.

Scalability – The XN 1000 WSS Series is scalable to allow for growth of
storage needs. An expansion slot permits an optional interface to
connect additional storage. Native iSCSI support also allows the
server to connect to an IP storage pool, without adding extra cost.